Prevent late student cancels/skip - block this action and display a message

• New
• T
  Talia Koenigsberg
• on 05-11-2023

You can set how many minutes in advance a student can cancel or skip a session without incurring a penalty/triggering the no-show rules. A value of 0 allows cancellations without any penalty. If a student tries to cancel or skip a session within the cancellation lead time, a popup will appear letting them know that this will count as a "Late Cancel". If the student chooses to cancel the session anyway, they will automatically be marked as absent. More information on how this affects your data and student communication can be found within the help center article Appointment Settings, under the header, "Student Cancellation Lead Time Rules (Admin Panel)".

This can be set under settings > sessions > Cancellation Lead Time